Shipping policy

Shipping Policy

Effective Date: 15-2-2026
Website: https://cosmi-care.shop
Store Name: Cosmi Care

At Cosmi Care, we aim to deliver your orders quickly and safely.

1. Shipping Locations

We currently ship within Lebanon only.

For special delivery requests, please contact us via WhatsApp before placing your order.

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed the next business day.

  • You may be contacted to confirm your order before shipping.

3. Delivery Time

Estimated delivery times:

  • Beirut & Mount Lebanon: 1–3 business days

  • Other regions: 2–4 business days

Delivery times may vary depending on location and courier availability.

4. Shipping Fees

Shipping fees are calculated at checkout or confirmed during order verification.

In some cases, free shipping may be offered during promotions.

5. Cash on Delivery (COD)

For COD orders:

  • Payment must be made in full at the time of delivery.

  • Customers must ensure someone is available to receive and pay for the order.

  • Refused deliveries without valid reason may result in restriction from future orders.

6. Order Confirmation

We may contact you via phone or WhatsApp to confirm your order before shipping.
If we are unable to reach you, your order may be delayed or canceled.

7. Incorrect Address

Customers are responsible for providing accurate delivery details.

Cosmi Care is not responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Wrong phone number

  • Unavailability at delivery time

8. Damaged Packages

If your package arrives damaged:

  • Please take clear photos before opening.

  • Contact us within 48 hours via WhatsApp or email.

  • We will review and assist you accordingly.

9. Delivery Delays

We are not responsible for delays caused by:

  • Courier company issues

  • Weather conditions

  • Public holidays

  • Unexpected circumstances beyond our control

10. Contact Us

📧 Email: support@cosmi-care.shop
📱 WhatsApp: +961 76 690 811
🌐 Website: https://cosmi-care.shop