Refund policy
Return & Refund Policy
Effective Date: 15-2-2026
Store Name: Cosmi Care
Website: https://cosmi-care.shop
At Cosmi Care, we value your trust and aim to provide high-quality products. Please read our return and refund policy carefully.
1. Payment Methods
We currently accept:
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Cash on Delivery (COD)
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Wish Money
Orders must be paid in full upon delivery (for COD orders).
2. Returns
We accept returns within 3 days of receiving your order.
To qualify for a return:
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The item must be unused and unopened.
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The product must be in its original packaging.
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You must provide your order number.
For hygiene and safety reasons, we do not accept returns for:
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Opened or used skincare products
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Personal care items that have been unsealed
3. Cash on Delivery Orders
For Cash on Delivery orders:
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If you refuse the order at delivery, shipping fees may still apply.
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If you accept the order and later request a return, the item must meet our return conditions.
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Refunds for COD orders will be issued via Wish Money transfer or store credit.
4. Refund Process
Once we receive and inspect the returned item:
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If approved, refunds will be processed within 5–7 business days.
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Refunds will be issued via Wish Money transfer (for COD orders).
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Shipping fees are non-refundable unless the item was damaged or incorrect.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
Email: support@cosmi-care.shop
Please include:
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Your order number
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Clear photos of the product and packaging
We will replace the item or issue a refund at no additional cost.
6. Return Shipping
Customers are responsible for return shipping costs unless:
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The item is defective
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The wrong item was sent
We recommend using a trackable shipping method.
7. Contact Us
For any questions regarding returns or refunds: